Enhancing Regulatory Compliance through User-Centered Design
Explore how we streamlined case management for environmental regulators, designing an intuitive platform that enhances data oversight and ensures seamless compliance.
Client
Department for Environment Food & Rural Affairs
Timeline
12 Months
Services
Interaction Designer
Website
1.Project overview
The Challenge:
Environmental regulators faced growing complexity in managing packaging data under the UK’s Extended Producer Responsibility (EPR) initiative. Manual processes and disjointed tools hindered efficiency, making compliance oversight difficult.
Objective:
Design a streamlined platform that empowers regulators to review, verify, and act on packaging data submissions with ease, integrating seamlessly with Power BI to maintain accuracy.
My Role:
As a Senior UX Designer, I led user research, facilitated workshops, developed interactive prototypes, and ensured design alignment with both user needs and GDS standards. My work focused on delivering strategic solutions that enhanced both operational efficiency and user satisfaction.
Key Impact: Reduced task completion times by 20%, achieved a 70% increase in user satisfaction during beta testing, and improved data integrity through enhanced usability.
Solution
We created a user-centric case management platform that enables regulators to efficiently monitor, review, and respond to packaging data submissions. The interface adheres to GDS standards and incorporates intuitive workflows, filtering, and status tagging. It also integrates seamlessly with Power BI for real-time insights. Utilizing a dual-track agile approach facilitated ongoing user feedback and quick iterations.
Result
The new platform transformed regulatory workflows, leading to increased data transparency and empowering regulators to respond to packaging submissions with confidence. Users reported a 30% increase in task efficiency, with 100% of participants praising its intuitive design. As a result, regulators enjoyed a 40% reduction in time spent on data verification, allowing them to focus on more strategic compliance efforts. Ultimately, the platform not only enhanced data accuracy but also instilled a renewed sense of assurance among regulators in their ability to manage packaging data effectively.